Return & Exchange Policy

Thank you for shopping with KEVART94. This policy applies to purchases made directly through our website.

1. Request a Return Within 5 Days

Contact us through our website’s Contact page within 5 calendar days after delivery. Include your order number, the item you wish to return, and your reason.

The day after delivery is day one. Please wait for approval and return instructions before sending your item.

2. Ship Within 5 Days After Approval

Hand your approved return to the carrier within 5 calendar days after we send approval and return instructions, and provide the tracking number.

Creating a shipping label does not count as shipping. Tracking must show carrier acceptance within the deadline. The package does not need to reach us within those five days.

Change-of-mind, sizing, and fit returns that miss either deadline are not eligible under our voluntary return policy.

3. Try-On and Return Condition

You may carefully try on shoes indoors on a clean, dry surface. To receive a full refund of the eligible item price, return the same shoes in the condition received, with all tags, accessories, and packaging supplied with your order.

For pre-owned shoes, wear described or pictured before purchase is part of their original condition. Existing wear does not itself justify a refund deduction or qualify as a listing error.

4. Inspection and Partial Refunds

All returns are inspected before a refund is issued.

If returned shoes show additional wear, customer-caused damage, stains, odors, cleaning, alterations, or missing accessories or packaging that reduce their value, a full refund will not be issued, except where applicable law requires otherwise.

We determine any deduction after receiving and inspecting the shoes. The deduction will reflect the reasonable, documented reduction in value caused by the condition change. It will not exceed the item’s purchase price and is not an automatic penalty or arbitrary percentage.

Before issuing a reduced refund, we will provide:

An explanation of the condition changes.
Supporting photos.
The deduction amount and resulting refund amount.

Careful indoor try-on that leaves the condition unchanged will not result in a deduction. Existing pre-owned wear will not count against your refund.

5. Return Shipping

Customers pay return shipping for change-of-mind, sizing, and fit returns. Original shipping charges are nonrefundable for these returns.

Pack shoes securely to protect them during return shipping, including any original shoe box supplied.

6. Incorrect, Damaged, or Misdescribed Items

Contact us promptly if we sent the wrong item, your shoes arrived damaged, or the item materially differs from its listing. Include details and available photos of the shoes and packaging.

When the problem is our responsibility, we will cover return shipping and provide an appropriate replacement or full refund, including original shipping.

We will not deduct for defects, damage, or listing errors that were our responsibility. A defect discovered during use is reviewed separately from customer-caused damage.

7. Refund Processing

After receiving and inspecting an eligible return, we will issue the applicable refund to the original payment method within 5 business days. Your bank or payment provider may require additional processing time.

Any condition-based deduction will be explained as described above.

8. Exchanges

Exchanges follow the same request and shipping deadlines. Availability is limited because many pairs are unique.

If a suitable replacement is unavailable, we will process an eligible return under the refund terms above. Additional wear or customer-caused damage may affect the amount available toward an exchange.

9. Final-Sale Items

Items clearly marked Final Sale before purchase are excluded from change-of-mind, sizing, and fit returns or exchanges.

This exclusion does not remove applicable remedies for incorrect, defective, damaged-on-arrival, or materially misdescribed items.

10. Your Rights

Nothing in this policy limits rights or remedies provided by applicable law or payment-provider protections.

Purchases made through eBay or another marketplace follow that marketplace’s applicable rules and the terms shown for that purchase.